The appraisal clause
Buried in your policy's conditions is a procedure almost no denial letter mentions: when you and the insurer disagree about the amount of a loss, either side can demand an appraisal — a structured, binding process with a clock. Carriers don't advertise it. Roofers, adjusters, and lawyers know it exists. Now you do too.
"If you and we fail to agree on the amount of loss, either may demand an appraisal of the loss. In this event, each party will choose a competent and impartial appraiser within 20 days after receiving a written request from the other. The two appraisers will choose an umpire. If they cannot agree upon an umpire within 15 days, you or we may request that the choice be made by a judge of a court of record… A decision agreed to by any two will set the amount of loss."
Standard ISO HO-3 appraisal condition, as quoted by practitioner sources (checked Oct 20, 2026). Your policy's wording controls — read your conditions section for its exact version, including any state amendments.
| Step | Clock | What happens |
|---|---|---|
| You (or the insurer) send a written demand for appraisal | Day 0 | The demand must be in writing; keep the dated copy |
| Each side names its appraiser | Within 20 days of the written request | Your appraiser is your cost — a contractor, a former adjuster, a public adjuster working the appraisal only |
| The two appraisers pick an umpire | Within 15 days | If they can't agree, a judge of a court of record picks |
| Decision | — | Any two of the three (your appraiser, theirs, the umpire) set the amount of loss. Umpire cost is split. |
Run your own numbers. The free checker takes your state, your dates, and the figures on the insurer's estimate — and returns the dollars still held back, your real deadline, and the next document to send. Run the checker →
The pages above are the map. The kit is the paperwork: the proof packet that releases the money, the letters that protect the clocks, and the complaint pack for when the stall continues.
One payment, yours to keep. We never ask you to upload your policy — you file everything yourself. See everything inside the kit →